Terms and conditions

The agreements for using the platform

Last updated on 19 August 2026. These terms apply to everyone who uses Click and Collab, as a brand or as a creator.

The platform and your account

Our role is intermediation only

Click and Collab brings brands and creators together and processes the payment. The agreement about the content is concluded solely between the brand and the creator; they are each other's contracting parties. We act as an intermediary in the name and for the account of the creator, are not a party to that agreement ourselves, do not buy or resell the content, and do not deliver content ourselves. We are therefore neither the client nor the contractor for the content.

Invoices and the intermediation fee

The creator invoices the package amount to the brand. We draw up and send that invoice on the creator's behalf; the creator remains its author and responsible for its accuracy, and accepts this way of working by using their account. We invoice only our own intermediation fee of fifteen percent to the creator, with VAT where applicable. Every invoice states which party delivers which service.

Your account

You are responsible for the accuracy of your details and for keeping your login details confidential. One person or company keeps one account. Team members you invite act on your behalf.

Age and authority

You must be at least sixteen to create an account and eighteen to be paid out. If you are sixteen or seventeen, you only enter into collaborations with written consent from your parent or guardian, and with every application or booking you declare that you have it. Whoever books on behalf of a company declares to be authorised to do so.

Access and termination

We may block an account in case of fraud, bought or misleading figures, or repeated breach of agreements. Ongoing, paid collaborations are still settled.

Outside the platform

Bookings that come about through the platform are also settled through the platform. Deliberately circumventing this gives us the right to still charge the fee and to close the account.

Booking, paying and payouts

Fixed prices

Creators set their package prices and delivery times themselves, with a minimum of three days between booking and deadline. A booking is made at the price shown in the profile at that moment; there is no negotiation.

Payment by the brand

The brand pays immediately when booking. Which methods are available depends on the brand's country: credit card, Apple Pay, Google Pay, PayPal and Link are available everywhere, and in Europe we also offer the common local method per country, such as iDEAL, Bancontact, Blik or EPS. We do not offer pay-later or direct debit, because the creator must have certainty about their fee in advance. No transaction costs are added: we cover them ourselves. Payment on invoice is only possible if we have enabled it per customer, within the set credit limit and with a payment term of fourteen days.

Securing the amount

The amount is held by our payment provider until the content is live. We do not hold client money in our own account.

Payout

Three days after the live link has been shared, our payment provider automatically pays out to the creator. Nothing needs to be requested. If bank details or the required tax details are missing, the payout waits until they have been completed.

Platform fee

Our intermediation fee is fifteen percent of the package amount, charged to the creator and settled with their payout, with VAT where applicable. For brands there is no markup on the package price. This fee is the consideration for our intermediation, not for the content itself.

Currency

The brand pays in its own currency, the creator receives in the currency from their profile. The exchange rate at the moment of booking is recorded.

Delivery and approval

The creator delivers what is in the agreement. The brand reviews within the agreed period; if no response follows, the delivery counts as approved.

Cancellation by the brand

If the brand cancels a paid booking, fifty percent of the package amount goes to the creator and the rest goes back to the brand. The usual fee applies to the part paid out.

Non-delivery

If the creator does not deliver, or not as agreed, the brand receives the full amount back. In case of disagreement our mediation decides.

Content, conduct and liability

Rights to the content

The creator keeps the copyright unless agreed otherwise. Usage period, channels, exclusivity and advertising rights are in the agreement per order; reuse beyond that requires additional agreements.

Advertising rules

Creators always mark a collaboration as advertising, according to the rules of their country and the channel used. In the Netherlands the Advertising Code for Social Media and Influencer Marketing applies.

Accurate figures

Creators guarantee that their reach and audience figures are genuine and not bought. Brands guarantee that their briefing and product claims are accurate and permitted.

Prohibited use

No deception, discrimination, infringement of third-party rights or content that breaks the law. We may remove content and accounts that violate this.

Public profile

Creator profiles are publicly findable in search engines by default. The creator can switch this off in their profile.

Availability

We aim for a working platform, but may carry out maintenance and are not liable for temporary unavailability or outages at third parties.

Liability

Our liability is limited to the amount of the collaboration concerned. We are not liable for the content or performance of published content, or for consequential damage.

Withdrawal, changes and disputes

Creators who are private individuals

If you are not a business, you have a fourteen-day cooling-off period after signing up to the platform. If at your request you start an order earlier, that right lapses for that order once it has been carried out.

Changes to these terms

We may amend these terms. For substantial changes we give at least thirty days' notice. Ongoing bookings are settled under the terms that applied at the time of booking.

Complaints and mediation

Report a complaint via support in the app or by email. We respond within fourteen days and mediate in disputes between brand and creator before either goes to court.

Applicable law

Dutch law applies to these terms. Disputes are submitted to the competent court in the Netherlands, unless the law gives you as a consumer the right to choose your own court.

Something unclear?

Ask your question via info@clickandcollab.com before you enter into a collaboration. We handle complaints within fourteen days.

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