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FAQ

Questions that come up often

If your question is not here, send a message via info@clickandcollab.com or report it in the app.

About costs

1

What does the platform cost for brands?

Nothing. Searching, shortlisting and booking are free, and there is no markup on top of the creator's price.

2

What does a creator pay?

Fifteen percent of a collaboration, and only once it has gone ahead and been paid out. You pay nothing up front.

3

Can the price be negotiated?

No. Creators set fixed package prices and brands book them. That saves both sides time.

About payments

4

When does a brand pay?

Immediately on agreement. The amount then stays secured until the content is live and has been approved.

5

What if the content never comes?

Then the amount goes back to the brand. Nothing has been paid out as long as nothing has been delivered.

6

Can I pay in another currency?

Yes. You pay in your own currency, the creator receives in theirs. We convert at the daily rate.

7

When does a creator get paid?

Within three working days after the live link has been added and the brand has approved.

About working together

8

When does the chat open?

As soon as the booking has been accepted and paid. After completion the chat stays open for another fourteen days and is read-only after that.

9

What if we speak different languages?

Messages are translated automatically into the language of your profile. The original message stays available.

10

Who owns the content?

That is in the agreement per order: usage period, channels and whether the brand may advertise with the content.

11

Can a creator decline a request?

Yes, always and without giving a reason. Nothing is charged in that case.

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Our support team usually responds to a report in the app within three hours.

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